Introduction

Welcome to Experts9.com (“Experts9,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting your personal data and being transparent about the information we collect.

Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us and information that we gather automatically when you use our services.

1. Personal Information You Provide:
We collect personal information that you voluntarily provide when you create an account, book a service, contact customer support, or participate in surveys. This information may include:

• Contact Details: Your name, email address, phone number, and physical address.
• Account Information: Your username, password, and profile details.
• Payment Information: Payment card details and billing address, which are processed securely by our third-party payment processors.
• Communications: Any correspondence you send to us, including feedback and inquiries.

2. Information We Collect Automatically:
When you access our website, we may automatically collect certain information about your device and browsing activity. This includes:

• Log and Usage Data: Your IP address, browser type, operating system, referral URLs, pages viewed, and the dates and times of your visits.
• Cookies and Similar Technologies: We use cookies to operate and personalize our website. Cookies help us understand how you use our services, remember your preferences, and improve your experience. You can control the use of cookies through your browser settings.

How We Use Your Information

We use the information we collect for various purposes to provide and improve our services to you. These purposes include:

• To Provide and Manage Services: To create and manage your account, process your service bookings, and fulfill your requests.
• To Communicate With You: To send you service-related confirmations, updates, security alerts, and support messages.
• For Customer Support: To respond to your comments, questions, and requests, and to provide effective customer service.
• For Marketing and Promotions: To inform you about services, offers, and events that we believe may interest you, with your consent where required by law.
• To Improve Our Platform: To monitor and analyze trends, usage, and activities in connection with our services to enhance functionality and user experience.
• For Security and Fraud Prevention: To protect the security and integrity of our platform, and to prevent fraudulent transactions and other illegal activities.

How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service Providers: We share information with third-party vendors and service professionals who perform services on our behalf. For example, we share your contact and service details with the technicians assigned to your job.
• Payment Processors: We share payment information with trusted third-party payment processors to facilitate transactions.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, your information may be transferred as a business asset.

Data Security

We implement a variety of administrative, technical, and physical security measures to protect the safety of your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Your Rights and Choices

You have certain rights regarding the personal information we hold about you. These rights include:

• Access: You can request access to the personal information we have collected about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: privacy@experts9.com