Refund and Returns Policy for Experts9.com
Our Policy on Refunds
At Experts9.com, we are committed to providing high-quality, professional services to meet your home maintenance needs. Our goal is to ensure your satisfaction with every job our expert technicians complete.
Please note that all services rendered by Experts9.com are non-refundable. Once a service has been performed, we do not offer refunds.
Why We Have This Policy
Our no-refund policy is in place because you are paying for the time, expertise, and labor of our skilled professionals. When you book a service, we dedicate resources and schedule a technician to be present at your location to perform the requested work. The cost of the service covers this allocation of time and skill, which cannot be recovered once the service is completed.
We stand behind the quality of our work and strive for excellence in every task. Our focus is on ensuring the job is done correctly and to your satisfaction from the very beginning.
Our Commitment to Your Satisfaction
While we do not offer refunds, your satisfaction is our top priority. If you have any issues or concerns with the service you received, we want to make it right. We encourage you to contact our customer support team within 24 hours of the service completion.
Our process for addressing concerns includes:
- Reviewing Your Case: We will listen to your concerns and thoroughly review the details of the service provided.
- Assessing the Work: We may arrange for a follow-up inspection to assess the work performed by our technician.
- Finding a Solution: If the service was not performed to the standards we uphold, we will work with you to find a fair resolution. This may include a complimentary follow-up visit to address any identified issues.
How to Address a Concern
If you are not satisfied with the service provided, please contact our customer support team as soon as possible. We are here to listen and assist you.
Contact Information for Disputes or Concerns:
- Email: support@experts9.com
We appreciate your business and your understanding of our policies. Our team is dedicated to building a relationship based on trust and delivering services you can rely on.